Silverado Contractors

About the Client

Silverado Contractors is a leading union contractor that provides a comprehensive selection of demolition and excavation services to general contractors, private developers, and public and industrial works companies in the West Coast region. Based in Oakland, California, Silverado has completed more than 800 projects since its inception. Silverado Contractors is primarily known for its professionalism, safety standards, timeliness, and cost efficiency.

Challenges

Silverado Contractors needed a way to manage all certificates of insurance and project-specific details for its construction projects and sub-contractors respectively. As an industry leader, Silverado Contractors has accumulated several hundred projects and sub-contractors. Managing certificates of insurance compliance became increasingly laborious without an automated system. Such a software solution would have enabled the client to focus on more critical and business-centric tasks and day-to-day operations rather than spending time on manual certificates of insurance management.

Solution

Having been partners since 2018, Silverado used RiskPartner's Certificates of Insurance (COI) Management solution to ensure that all its projects and contractors maintain the insurance requirements based on the project's scope. Silverado Contractors now handles various coverage parameters effectively as RiskPartner's COI software simplifies and automates certificates of insurance and compliance management. For example, Silverado Contractors performs primary demolition work. However, sub-contractors who handle tasks like rock crushing and fencing as an extension of that primary task must provide compliant insurance coverage evidence. RiskPartner's software mitigates the risk of loss or cost to Silverado Contractors in case of a claim.

The RiskPartner full service COI solution also saves Silverado an immense amount of time and effort previously spent manually managing certificates of insurance. This allows Silverado Contractors to focus on more pressing business needs. RiskPartner's centralized platform and templatized COI solution make all required compliance and certificates of insurance data accessible to all RiskPartner users, including project managers and the entire risk management team. RiskPartner's COI solution has eliminated the dependency on complicated spreadsheets and lengthy documentation in favor of a comprehensive view of all relevant data. As a result, Silverado Contractors can quickly review project details, sub-contractor compliance, and other insights needed to ensure effective management of every ongoing project the company is handling.

In the event of any question or support needs, RiskPartner's customer service provides active assistance, training, and feedback that Silverado utilizes for ease of use and various additional benefits.

Benefits

Silverado contractors average about 80 projects annually, with approximately 60 sub-contractors working across various projects. RiskPartner's COI solution has empowered Silverado Contractors to manage risk by monitoring insurance coverage for each one of these entities and projects in a seamless and timely manner. With hundreds of insurance certificates requiring approval regularly, RiskPartner ensured quick turnaround for the entire management team with:

Simplified Data Access

The COI solution's centralized data repository and dashboards ensured that all insurance certificate information was easily accessible to all users — insurance brokers, the management team, and subcontractors.

Responsible Vendor Management

RiskPartner's industry best practices-based vendor and client communication protocols minimized compliance errors and reduced turnaround time for certificate processing.

Professional Support

In addition to training, RiskPartner's support team provides specialty reports and several other services that ensure a hiccup-free experience for Silverado.

Overall, RiskPartner has been great for us. The response we get from the customer service team is very quick and honest. If we ever have to escalate anything beyond the system, it gets taken care of just like that.

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- Amanda Granizo, Unforeseen Conditions & Contractor Support, Silverado Contractors

The TMA Systems Distinction

RiskPartner and its parent company, TMA Systems (tmasystems.com), have a combined legacy of over 30 years of transformative impact in the software business. TMA Systems, a stalwart in providing cutting-edge enterprise asset management (EAM) software, laid the foundation for RiskPartner's inception in 2009. Since then, RiskPartner has  emerged as a trailblazer, revolutionizing world-class organizations through its state-of-the-art risk management software.

The success of RiskPartner is not merely attributed to its advanced products but is further solidified by its commitment to excellence - exemplified through world-class training, unparalleled professional services, and exceptional technical support. With one of the highest client retention rates in the industry, RiskPartner has consistently delivered on its promise of innovation and customer satisfaction.

Drawing on TMA System's significant industry knowledge and experience, RiskPartner's RMIS platform stands as a testament to strategic foresight and adaptability. The evolution didn't stop there as the client demand led to the creation of RiskPartner’s Certificates of Insurance (COI) solution in 2014. Today, this solution stands as a pinnacle of

efficiency, effectively managing thousands of certificates of insurance through cutting-edge software and services. In essence, RiskPartner's journey epitomizes a relentless pursuit of excellence in the dynamic landscape of risk management solutions