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RiskPartner Support

World-Class Customer Care

At RiskPartner, we are committed to providing you and your organization world-class customer support. We recognize that when you contact RiskPartner with technical or other support issues our reputation is on the line. That is why our Customer Support department's number one goal is to make sure that your questions are addressed in a timely, efficient and polite manner.

Support

Customer Care Contact Information
RiskPartner is proud of their highly trained technical support staff. These are the individuals that are on the front line and who are responsible for providing you consistent support and making certain you are fully satisfied with your RiskPartner solution. Should you need to contact RiskPartner Customer Support please contact them via the following:

Phone 918.513.9200
Phone (Toll Free) 877.862.4932
E-mail support@riskpartner.com
Website support.riskpartner.net

 

Technical Support Plans

RiskPartner recognizes that Customer Support is just as important as the product itself in determining whether a customer is satisfied with their RiskPartner solution. A reflection of this satisfaction is RiskPartner having one of the highest customer-retention rates in the industry. RiskPartner offers the following two support plans:

Gold
Free and timely upgrades to your current version of RiskPartner programs, when released
Technical support during normal business hours (7:00 – 5:00 CST/DCT) Support via Phone, Fax, E-mail and Internet
Access to the RiskPartner List (interaction with other RiskPartner clients)
Free Internet training (as scheduled)

Platinum
Free and timely upgrades to your current version of RiskPartner programs, when released
Technical support during normal business hours (7:00 – 5:00 CST/DCT) Support via Phone, Fax, E-mail and Internet
Access to the RiskPartner List (interaction with other RiskPartner clients)
Free Internet training (as scheduled)
Emergency after hours Phone Support – 24 hours a day, 7 days a week
Training Discount-50% discount at RiskPartner Corporate Office/15% discount at Client Site or remotely